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Our clients call us
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Why choose THE CRM Agency?

We believe that organisations that want their customer communications to thrive should demand beautifully crafted, compelling campaigns that play to the strengths of CRM technology.

THE CRM Agency’s unique combination of skills in CRM strategy, award-winning creative design, seamless technical delivery (especially HTML email), change management and data-led customer analytics make us THE eCRM agency ideally placed to help you thrive.


We advise on the right things to do and how to leverage CRM tools and techniques to deliver practical, compelling, objective-busting customer communications. We then get the job done!

Our eCRM services

Does your organisation thrive on embracing both the Art AND Science of CRM? 

We believe there are eight key areas to address in order to thrive:

We would love to demonstrate how we can

make your CRM thrive

Our founders, John Thew and Jason Holland, each have over twenty-five years of experience planning and delivering successful, revenue-driving customer communications for a wide range of market-leading clients. Many of those clients cite John and Jason’s breadth of CRM knowledge, get-things-done-right approach, and ability to align innovation and change control to business-as-usual (BAU) campaigns as the stand-out combination that makes their CRM thrive.


Here’s what some of our clients say about THE CRM Agency’s work:

"I selected THE CRM Agency because of their founders’ impressive digital loyalty experience and ability to translate that experience into compelling creative that my team can deploy.”

Andy Gray, Group Head of Demand & Retention, Adobe

THE CRM Agency team honed their strategic, creative and development skills through working with the A-Z of market leaders across a wide range of sectors.

We have proven many times that a strategic or creative solution deployed successfully in one sector has equal or even greater value when we apply that learning to another client's sector.

Historical client list

Featured projects

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